By using m8optic.com, placing an order, or booking an appointment, you confirm that you have read and accept these terms. If you do not accept them, please do not use the website. We may update these terms from time to time. The current version is always shown on this page, and continued use after a change means you accept the revised version. Personal data is collected and used in line with our Privacy Policy, which forms part of these terms.
Prices shown on the website are in Thai baht and include VAT. We may change prices without prior notice, but an order that has already been placed keeps the price at the time of ordering. Payment is made by bank transfer to the shop's account, or by scanning the PromptPay QR code shown at checkout, after which you upload the transfer slip. Our team verifies the amount before the order is dispatched. An order with no payment received within 48 hours is cancelled automatically and the items are returned to stock. You are welcome to order again. Pre-order items require payment in full to reserve them, and are dispatched as soon as stock arrives. You may order without creating an account, though an account keeps your order history and makes tracking easier.
We ship within Thailand using the carrier you select at checkout. • Thailand Post EMS — 50 baht (3–5 working days) • Kerry Express — 60 baht (1–2 working days) • Flash Express — 45 baht (1–2 working days) These are the carriers' estimated times from the day we hand the parcel over, excluding public holidays, and may vary for reasons outside our control. We send the tracking number by email and LINE once the parcel is handed to the carrier, and you can follow its status under My Account → My Orders. Please check that your address is correct before confirming an order. We cannot be responsible for parcels that fail to arrive because the address was wrong or incomplete.
We do not accept exchanges or returns where you have changed your mind, ordered the wrong model, or find the size not to your liking. Prescription eyewear is assembled individually to each customer's prescription and cannot be resold. Full frame measurements (lens width – bridge – temple length) are published on every product page. Please check them against your current glasses before ordering, and contact us for advice beforehand whenever you are unsure. If an item arrives with a manufacturing defect, or does not match what you ordered, contact us immediately and we will handle it under the warranty in section 5.
Every item is 100% genuine and carries a warranty from the shop. • Frames — 6 months • Lenses — 1 year The warranty covers manufacturing defects only. It does not cover damage from misuse, accidents, drops, scratches from normal wear, or alteration and repair by anyone other than the shop. To make a warranty claim, submit a request under My Account → Service Requests with your order number. Please keep your order number for reference.
We make every effort to keep product information, prices and stock status on the website accurate and current, but we cannot guarantee that everything is free of error. If a price or stock discrepancy comes to light after an order is placed, we will contact you to confirm the order or cancel it with a full refund. Colours on screen may differ from the actual product depending on your device's display settings. Virtual Try-On is a tool to help you decide. It is not a precise measurement and does not replace trying the product on in person or having your eyes examined by a professional. Eye measurements and advice from our specialists are provided to help you choose suitable prescription eyewear. They are not a diagnosis or treatment of any eye condition. If you suspect a problem with your eyes, please see an ophthalmologist. We are not liable for indirect or consequential loss arising from use of the website or the products, except where the law provides otherwise.