Client Care
Questions about products, orders, or eye exam bookings — our team is happy to help on every channel
Thailand Post EMS (3–5 business days) is free for orders over 1,000 THB (50 THB below that) · Kerry Express 50 THB and Flash Express 45 THB (1–2 business days) — choose at checkout.
Transfer to our bank account or scan the PromptPay QR shown at checkout, then upload your slip. Our team verifies the payment before shipping.
All products are 100% authentic with a 1-year lens warranty — keep your order number for reference.
Eye exams by our eye care specialists are completely free — book via the "Eye Exam" page. You can change or cancel at least 24 hours in advance.
No — the virtual try-on runs 100% on your device. No face images ever leave your device; photos are saved only when you tap save yourself.
Yes — guest checkout is supported. Creating an account keeps your order history, wishlist, and prescription records for you.
Sign in and go to My Account → My Orders to see every stage (order placed → paid → shipped) of all your orders.